Shipping policy
Shipping Policy
Shipping Details
Countries: At present, our shipping and delivery network covers the United Kingdom, United States, Canada, Australia, and New Zealand.
Shipping Costs
| Country | Shipping Cost |
|---|---|
| United Kingdom | £3.95 |
| United States | $4.95 |
| Canada | 5.95 CAD |
| Australia | 6.95 AUD |
| New Zealand | 6.95 NZD |
Free Shipping Thresholds
| Country | Free Shipping Threshold |
|---|---|
| United Kingdom | Free shipping on orders over 55 GBP |
| United States | Free shipping on orders over 70 USD |
| Canada | Free shipping on orders over 110 CAD |
| Australia | Free shipping on orders over 120 AUD |
| New Zealand | Free shipping on orders over 130 NZD |
Order Processing
- Processing Time: Orders are packaged and dispatched from our logistics center within 1-3 business days, operating from Monday to Friday.
- Weekend Orders: Purchases submitted during weekends are prioritized and processed on the following business day.
Transit Time
- Estimated Delivery Time: Delivery usually takes between 3 to 6 business days.
- Business Days: Shipments and transits happen strictly from Monday to Friday.
- Notes: Delivery windows are estimated timeframes and can vary due to external constraints such as weather events or transport carrier delays.
Shipping Process
Insured Shipments: All of our packages are fully insured during transit. Please inform our support team at everstridecontact@gmail.com immediately if your package is lost or damaged during delivery.
Order Tracking
- Tracking Information: Once your package is shipped, you will receive an email confirmation containing your shipping link and tracking number.
- Track Your Order: You can trace your delivery route through our store tracking portal. Simply enter your tracking number to view real-time shipping updates.
- Questions: Our dedicated help desk is ready to assist you with any questions regarding your tracking details.
Missing Items
- Reporting Missing Items: Please contact customer care within 7 days of delivery if any items are missing from your package.
- Resolution: We will evaluate the problem quickly to arrange a free replacement or offer an appropriate refund credit.
Return Policy
- Returns: Product returns are accepted within 14 days of package receipt.
- Conditions for Returns: All returned merchandise must be unused, undamaged, and sent back in its original packaging. Custom or personalized orders cannot be returned.
- Refund: Valid refunds are handled within 14 days of receiving the package back at our center and are credited to the original payment source.